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If you should find that you are having trouble with any aspect
of using voipmycall , please look through our
FAQ's below prior to contacting us. If after looking through
the FAQ's you still can't find the answer to you question then
please contact us by email at info@voipmycall.com
How to get retail customer
account ID ?
Which countries can I call from ?
Which countries can I call to ?
How are the calls charged ?
Is there any expiry date on my account ?
Can I see my balance and the calls I have made
?
How does it work ?
I can hear the other party, but they cannot hear
me (or vice versa). What is the problem ?
The person I am calling hears an echo on the line?
What is causing this ?
The sound quality is poor. Is there anything I
can do to improve it ?
The call duration show in the call logs is longer
than the call I actually made. Why ?
How do I call another voipmycall user ?
I tried to call another voipmycall user, but it
said call failed. I know they are online, so why did it fail
?
What are the technical requirements for using
the dialer ?
Q. How to get retail customer account ID?
A. Retail customers can buy account ID from
our resellers/distributors/ agents worldwide.
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Q. Which countries can I call from?
A. You can call from any country in the world.
All you need is a PC with internet connection, microphone and
speakers (or ideally headset or handset). The rates are the
same, wherever you call from in the world! Our service is calling
from any place to any place.
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Q. Which countries can I call to?
A. You can call to any country in the world. Our service is calling from any
place to place.
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Q. How are the calls charged?
A. Calls are charged per 30 sec unit.
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Q. Is there any expiry date on my account?
A. No! Your account can be used at any time,
assuming you have enough credit to make the call.
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Q. Can I see my balance and the calls I have made?
A. Yes, once you have your account details
you can log in and your balance will be displayed on your dialer.
You can see the previous calls you have made by clicking on
the 'Log' button. The destination you are calling and the rate
for that destination is also displayed as you call.
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Q. How does it work?
A. Your call is sent from your computer across
the internet to our main server. It is then sent onto our telephone
network where it is routed to the country you have called.
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Q. I can hear the
other party, but they cannot hear me (or vice versa). What is
the problem?
A. One-way audio usually occurs when there
is a firewall on your PC/ Network which is blocking the audio.
If using ADSL (broadband) it may also be that your router blocks
the ports by default, without you even knowing. Please disable
any firewall you may have, and then try again.
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Q. The person I am
calling hears an echo on the line ? What is causing this?
A. Echo is sometimes caused by incorrect mic/
speaker settings. Use the audio controls to adjust your settings.
Also, echo is often eliminated by using a headset or handset,
instead of regular desktop speakers, as it prevents the other
side hearing themselves in your speakers!
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Q. The sound quality
is poor. Is there anything I can do to improve it?
A. The most common cause of a poor quality
call is a poor quality internet connection. You can find out
your IP address here www.whatismyipaddress.com
- if you contact our support team and let them know your
IP address, they will run some tests on your connection.
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Q. The call duration
show in the call logs is longer than the call I actually made.
Why?
A. You must click 'disconnect' when you have
finished your call. This disconnects you from our network. Failure
to do this could lead to additional costs being incurred.
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Q. How do I call another voipmycall user?
A. Simply dial 699, then their voipmycall ID.
For example if their user ID is 123456, you would dial 699123456.
Calls to other voipmycall users are free!
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Q. I tried to call
another voipmycall user, but it said call failed. I know they
are online, so why did it fail?
A. If their dialer has not been used for several
hours, it may have lost connection to the server. Ask them to
make an outbound call and it should 'wake up' the connection
and you should be able to call them.
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Q. What are the technical
requirements for using the dialer ?
A. Windows 2000 or Windows XP (We do not support
Windows 98), a 56k dial-up connection, 128mb RAM, microphone
and speakers (headset recommended).
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